Terms & Conditions
Welcome to Heart Style Shop.
Before you start shopping, please make sure you agree with the following terms and conditions.
Customers or visitors to this website are referred to as “you.” Heart Style Limited is referred to as “us,” “our” or “we.”
Our company details are provided below. Please get in touch with us using any of these points of contact if you have any queries or feedback regarding your purchases:
Heart Style Ltd.
128 Bank Street,
Tel - 01236 449646
Company registration number: SC575108
Contract of sale
No contract will be formed until you have received an email stating that your order status is "Dispatched" and the item has left our premises. Due to the nature of our business, occasionally items that are shown on our website will not be in stock - in these cases we will email you with your options which may be limited to an immediate refund (refunds take 3-5 working days to get to your account after we have processed them).
Making a purchase
When you purchase an item from us, you will receive an email confirming receipt of your order and a unique order number. When your item has been posted, you will receive an email confirming your purchase has been dispatched. You will normally receive a confirmation of postage email within one to two working days of your order being received and processed. In the unlikely event that the postage of your item is delayed, we will contact you to inform you of the date on which you can expect delivery. Unless your purchase coincides with a break in supply, orders will not take more than two working days to be dispatched. Most orders are dispatched on the same or next working day. Orders placed at the weekend will normally be posted on the next working day. If you have any special requirements for postage, please call our store at the time of your order and we will be happy to try and meet these requirements.
All prices shown on our website are inclusive of VAT and in GBP (£). We welcome purchases from overseas but all orders are charged in GBP, any transaction fees that are added by your card company are not our responsibility.
We cannot be held responsible for typographical errors on this site, including but not limited to those including price. We reserve the right to change our terms and conditions and/or product and price information without any notice being given.
We make every effort to package your items attractively, safely and securely. Where possible, every item is giftwrapped. It is very important that you retain any packaging if you want to make a return.
All items within the UK ordered online or by telephone will be posted by Royal Mail. With regard to international deliveries, any additional charges that may be incurred for customs clearance must be borne by you.
If your order is late, please contact us. We can only refund non-deliveries when the parcel is officially classified as lost by the Royal Mail. This is 15 working days after the date of delivery. We will always try our best to make sure you get your items on time.
We only work with the highest standard of suppliers and factories. We take great care to accurately describe and photograph each item, but the colour, finish and shape of unique handmade items made from natural materials may differ from one item to another.
We want you to purchase from our website with confidence and in the unlikely event that you are not satisfied with your purchase, please get in touch with us and we'll see what we can do.
We understand that your want to shop securely and with confidence. It therefore uses an online secure payment service provider to process your card payment. This provider uses state-of-the-art internet solutions to ensure that the personal and sensitive data you provide when making a purchase from us is not compromised. The security services of this provider are among the most advanced in the country.
Use of our website
All use of our website must be lawful and not injurious to any third party. You must not copy the content or images contained within our web pages for commercial purposes without the written consent of Heart Style Limited. You must also not use our website in any way that undermines the credibility of Heart Style Limited.
Promotional codes / vouchers
On occasion, we offer promotional codes or vouchers for use on the website or in store.
Each promotional code or voucher will detail any specific terms and conditions for the offer, but all promotional codes or vouchers are subject to the below terms and conditions.
1. Discount cannot be used in conjunction with any other promotions or offers.
2. Discount cannot be used in conjunction with, or to purchase, gift vouchers.
3. Postage charges are excluded from the discount. Any discount will be applied before postage charges.
4. Discount cannot be exchanged for cash and cannot be applied retrospectively.
5. This discount cannot be redeemed against items that have already been purchased.
6. All orders are subject to availability.
7. Heart Style reserve the right to cancel, modify or suspend this promotion at any time.
ALL SALE ITEMS ARE NON-RETURNABLE*
You can return your items to us within 14 days for a refund. Should you return your item after this time frame, you will only be eligible for a credit note. The decision to issue a credit note will be made on an individual order basis. Items can be returned up to 30 days after purchase date. However, this will be for exchange or credit note only.
Please take extra care when trying on your new purchases, as unfortunately we can’t refund any items that are marked with make-up, fake tan or body lotions, etc. All items must be returned in the condition they were received, with the tags still attached.
Cost to return your purchase will unfortunately not be refunded. We recommend you use a recorded service so your parcel can be easily tracked back to our store. We cannot be held responsible for any lost parcels.
Please allow up to 3 working days for us to process your return and refund. It can take your bank a further 2-10 days to show this refund in your account. If you have any problems with your order, we ask that you let us know within 7 days by telephone, email or in writing.
Our returns policy is in addition to your statutory rights and nothing within these terms and conditions affects your statutory rights.